Your employees don’t have to manage their health alone. Meet the Celeste care team.

Surveys conducted by The Harris Poll reveal that adults spend 8 hours each month (96 hours a year) coordinating healthcare for themselves or loved ones. On top of that, the majority of adults feel like every step of the healthcare process is “a chore.” Most adults also report that managing their healthcare makes them feel like “general contractors” who have to do everything themselves.

When it comes to understanding, planning, and using healthcare, it can feel like yelling into a void with automated messages and chatbots giving canned responses. It’s frustrating and can lead to decreased productivity, increased stress and unnecessary time spent navigating a complex healthcare system.

Healthcare with a human touch

Celeste with Accolade solves this healthcare coordination problem. It was made to save members time and money. Most importantly, Celeste was created to help members connect with people who are dedicated to helping them navigate and manage any and every health need. Through a suite of integrated solutions, we provide members with the tools and support they need to better their health.

We relieve people of that dreaded “general contractor” role with our partner Accolade, one of the nation’s leaders in healthcare navigation. Celeste with Accolade uses a frontline care team to give every member comprehensive human support.

Meet your people

Every member has access to a team of Care Advocates, Registered Nurses, Social Workers, Therapists and other providers. They strategically work together to provide members with comprehensive and long-term support.

Members can call the number on the back of their health insurance card or send a message through the Celeste with Accolade app.

Their Care Advocate can help them:

• Get clear answers about their benefits
• Learn what their coverage is for a test or procedure
• Understand how their deductible works
• Find and schedule virtual or in-person appointments for in-network doctors and therapists

Members can also speak with a licensed nurse who can offer support by:

• Making sense of symptoms and learning more about a specific illness or condition
• Knowing where to go for care (doctor’s office, virtual care, urgent care, etc.)
• Understanding doctor’s instructions, care plan and next steps
• Preparing questions for a doctor’s appointment or hospital stay
• Connecting to health programs that match care needs

Data that powers insights

Care Advocates and Nurses have shared access to a data platform with the most complete member data set in the industry. Comprehensive shared knowledge helps every person on the frontline care team holistically understand the member’s needs and provide seamless support. Through a powerful AI engine, Celeste gathers and consolidates member data to determine and deliver a list of specific clinical, social and health relationship needs.

For example, shared member data can identify if it’s been a long time since the member has seen a primary care doctor. The Celeste care team can then reach out and connect the member with a virtual PCP that works with their insurance and schedule.

Data and technology play critical roles in helping us make more meaningful contact with members, but they are not replacements for the human touch. Only people can provide the care and personalized support members desire when dealing with deeply personal needs like health.

Ready to bring a team of health professionals to your employees?

Contact us today to learn how Celeste with Accolade’s frontline Nurses, Physicians and Care Advocates can support. With Celeste, there’s no need to manage health alone.