Personalized member support at every turn
Anytime, anywhere navigation via a single, intuitive app.
- Benefits management
- Cost control
- Care location and access
- Anytime personalized support
Benefits management
- View all employer-sponsored benefits, including point solutions, partner programs, even 401(k)
- A virtual wallet for card-sharing with providers
Cost control
- Access to all claims
- Estimate healthcare costs by service and procedure
- Snap and send images of healthcare bills to Celeste for help
Care location and access
- Robust search tool that prioritizes by quality down to the provider—and procedure—level
- Integrated, virtual primary and mental health care
- Access to expert medical opinion
Anytime personalized support
- Two-way chat with a Health Assistant or Celeste nurse
- Smart care plans for all members, optimizing health for the healthiest while guiding others to better outcomes
When members call, Celeste has the answers.
Our experts are ready to assist with every health-related need.
Health Assistants help members:
- Clarify benefits and coverage
- Understand deductibles
- Find high-quality, in-network providers
- Schedule appointments
- Connect with their insurance carrier
Nurses help members:
- Obtain triage support 24/7
- Assess symptoms and conditions
- Decide where to go for care
- Understand physician instructions
- Connect with the right point solutions
Proactive and personalized outreach.
Using rich data and proprietary algorithms, Celeste creates a personalized care plan for each member, ranking interventions that will help them most—at that moment—and then seamlessly coordinates their care.
Theresa
Smart care plan generation
Ranked interventions
- Virtual PCP
- MSK program
- Mental health solution
- Expert medical opinion
Medical and behavioral. Virtual, on-demand, integrated.
Seamless collaboration between our virtual primary care and mental health solutions provides better member experiences and outcomes.
72% of patients who seek therapy with us are managed by our advanced primary care1
A virtual-first, whole-person approach to primary care.
- Same-day appointments
- Expertise in every specialty
- 24/7 care team support
- Seamless coordination with in-person care
- Support for urgent care, preventive care, ongoing and chronic conditions
- The ability to write prescriptions
95% of care can be provided virtually 1
Mental health without borders.
- Virtual access to board-certified therapists
- Access to a therapist within 72 hours
- In-depth profiles and reviews so members can find the best match
- 24/7 care team support, including refilling prescriptions
- Comprehensive support for every mental health need
37% of Americans lack access to mental health1
Confidence in care with Expert Medical Opinion.
For members faced with a critical healthcare decision, Celeste offers best-in-class virtual guidance for diagnosis and treatment.
- 700+ leading physicians across hundreds of subspecialties and thousands of conditions
- Virtual or phone consultation available within days, not weeks
- Comprehensive post-consult integrated support
- Collaboration with a member’s primary doctor
Members can use Expert Medical Opinion to:
- Confirm a diagnosis
- Confirm or refine a treatment plan
- Explore alternatives to surgery
- Discuss a chronic condition that isn’t improving
- Learn about innovative therapies or clinical trials
87% of patients who use Expert Medical Opinion experience an improvement in their treatment plan 2
When we say better, we mean it.
And prove it.
70 Net promoter
95%+ High-cost engagement
70%+ Family engagement
Sources:
- Accolade Care ebook 2021
- Accolade Expert MD 2022 Book of Business